Shipping Schedule & Information

[Pre-order Notice]

This is a limited-edition pre-order product, manufactured based on the finalized quantity ordered during the designated period.

[Schedule]

Shipping is expected to begin sequentially from June 2026 as soon as stock arrives after the pre-sale ends.

[Address Changes]

Possible only during the pre-sale period. For inquiries after this period, please contact our CS team.

[International Shipping]

We do not offer direct international shipping. Please use a Package Forwarding Service.

Cancellation & Refund Policy

[During Pre-order Period]

100% cancellation and refund are available on My Page without any penalties.

[After Pre-order Ends]

Once pre-orders close, production of limited-edition goods begins based on the confirmed order quantity. Due to the nature of made-to-order products, cancellations or refunds due to a simple change of mind are not available from this point. Please consider your purchase carefully!

[After Receiving Product]

Exchanges are not possible if the product has been used, the packaging is damaged, or the QR code has been registered.

[Damage & Misdelivery]

In case of damaged or incorrectly delivered products, please apply for an exchange within 7 days of receipt.

[Unboxing Video Recommendation]

Please record a video from the moment of opening the package. (This is a procedure to verify damage during shipping or product defects and may be requested as supporting evidence when applying for exchanges or returns.)

[QR Code Issues]

If the QR code cannot be recognized due to manufacturing issues such as printing errors, it will be reissued after verifying the purchase history. However, reissuance is not available for damage caused by intentional tampering or negligence in use.

Exchange & After-Sales (A/S) Policy

[Damage & Misdelivery]

If the product is damaged or misdelivered, please request an exchange within 7 days of receipt.

[Unboxing Video]

Please record a video of the unboxing process from the moment the package is opened. (This may be required as supporting evidence for verifying damage or defects during transit.)

[QR Code Issues]

If a QR code is unreadable due to manufacturing defects, a replacement will be issued after verifying the purchase. However, re-issuance is not available for damage caused by intentional tampering or user negligence.

Exchange & Return Guide

We provide notices regarding product characteristics. The following issues are natural occurrences in the manufacturing process and do not qualify as grounds for exchange or refund.
Exchanges for defects are limited to a one-time exchange for the same item. Subsequent issues will be handled as a refund (following product collection and disposal). Please check before purchasing.

1. Paper Product Notices

• Due to the nature of the printing process, small spots under 2mm, ink splatters, halftone dots, or fine scratches may occur.

• There may be slight errors in cutting or minor roughness on the edges.

• Due to the characteristics of paper, slight warping, pressure marks, or corner dings may occur.

• Color differences may occur between batches depending on the timing of printing.

2. Acrylic Product Notices

• Protective film is attached to acrylic products. Please remove it before use.

• Scratches or marks on the protective film are not considered defects.

• Fine scratches, spots, micro-bubbles, or dust inclusion may occur during manufacturing.

• Minor grooves or finishing marks may be visible on the cut edges (sides).

• Printing positions may vary by approximately 1–2mm due to the process.

3. PVC Figure Notices

• Due to production characteristics, paint smudges, fine spots, micro-bubbles, or variations in color density may occur.

• Slight gaps or misalignments may occur at the part joints.

• Sizes may have slight errors depending on the measurement method.

• The QR code on the bottom may wear off over time depending on friction or usage environment.

• Damage caused by intentional destruction or negligent use is not eligible for exchange.

4. Book Mood Light

• Due to the injection molding process, fine scratches, spots, or bubble marks may occur.

• Perceived brightness may vary depending on the environment.

• Avoid using near high temperatures, direct sunlight, or fire.

• Damage caused by user negligence is not eligible for exchange or refund.

5. Packaging & Protective Materials

• Contamination or pressure marks on external boxes, OPP, buffers, or background paper intended to protect the product are not grounds for exchange.

• Minor box dents occurring during delivery are not considered product defects.

✔ Cases Eligible for Exchanges and Returns

• Please report major defects, damage, or missing components within 7 days of receiving the product.

• Exchanges are permitted only once, after which they will be processed as refunds. However, exchanges and returns are not available if the product has been used or damaged, resulting in a significant loss of its commercial value.

❌ Cases Not Eligible for Exchanges and Returns

• Exchanges or returns due to a simple change of mind after the pre-order period has ended and production has been confirmed.

• Damage to the product caused by the customer's negligence.

• Products showing signs of use.

• Missing components or parts.

• If the use of reproducible products (including digital collectible tickets with completed QR registration) has been confirmed.

• When the product's condition has deteriorated over time, making it unfit for resale.